Refund Policy

At VELARIONEX, we value transparency, fairness, and customer satisfaction. This Refund Policy explains the eligibility criteria, timelines, procedures, and conditions for requesting a refund for purchases made through velarionex.quest.

Eligible Items

Refunds may be issued for the following:

• Products or services purchased directly from velarionex.quest.
• Items with verified defects or technical malfunctions.
• Duplicate transactions or billing errors.
• Services not delivered as described in confirmed agreements.

All refund requests are subject to verification and approval by VELARIONEX.

Refund Timeframe

Refund requests must be submitted within 14 calendar days from the original purchase date. Requests submitted after this period may not be eligible unless required by applicable consumer protection laws.

Once approved, refunds are typically processed within 7–10 business days, depending on your financial institution.

Refund Procedure

1. Submit a written request via email to our support team.
2. Include your full name, order number, purchase date, and a detailed explanation of the issue.
3. Attach any relevant documentation (receipts, screenshots, confirmation emails).
4. Await confirmation from our support team within 2 business days.

Our team will review your request and notify you of approval or denial. Approved refunds will be issued to the original payment method.

Conditions

• Items must not be misused, altered, or tampered with.
• Refund eligibility may depend on proof of purchase.
• Partial refunds may apply for partially delivered services.
• Chargebacks initiated without prior contact may delay resolution.

Non-Refundable Items

• Completed and fully delivered custom services.
• Digital products accessed or downloaded after purchase.
• Promotional or discounted items marked as final sale.
• Administrative or processing fees where applicable.

These exclusions help ensure fairness and prevent misuse of our refund system.